Microsoft’s AI CEO, Mustafa Suleyman, has shared his opinion after recent pushback from users online that are becoming frustrated with Copilot and AI on Windows. In a post on X, Suleyman says he’s mind blown by the fact that people are unimpressed with the ability to talk fluently with an AI computer.

His post comes after Windows president Pavan Davuluri was recently met with major backlash from users online for posting about Windows evolving into an agentic OS. His post was so negatively received that he was forced to turn off replies, though Davuluri did later respond to reassure customers that the company was aware of the feedback.

  • fodor@lemmy.zip
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    52 minutes ago

    It is interesting to see his reaction to reality. He finds out that people think he’s peddling bullshit, and instead of asking why they think that, he dismisses them as irrational… That’s one way to run a company, but only if your company has a monopoly and customers can’t run away even if they want to.

  • dylanmorgan@slrpnk.net
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    3 hours ago

    Pro tip: when your customers don’t like your product, it’s not their fault. It’s yours, and the appropriate response is not complaining or incredulity that people don’t like it. The appropriate response is to change the product or scrap it completely.

    • T156@lemmy.world
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      1 hour ago

      “The customer is always right” might get misused a lot, but it is correct in this instance.

      If a lot of your customers don’t like something, it’s not something wrong with the customers.

      • fodor@lemmy.zip
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        50 minutes ago

        One of the older variations of the expression is, “The customer is always right in matters of taste.” Here we’re talking about reactions to reality, so it doesn’t quite apply directly, but still, these people are probably honest about what they feel.

  • rollerbang@lemmy.world
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    55 minutes ago

    I always wonder if these areas the people’s legit feelings or is this “just for the sake of the show”.

  • kn0wmad1c@programming.dev
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    4 hours ago

    If you think you need to blame the people for not being impressed by your product, the problem isn’t with the people.

  • youmaynotknow@lemmy.zip
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    3 hours ago

    I can’t recall ever liking almost every single comment in a post before, what a fucking rush.

  • CileTheSane@lemmy.ca
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    5 hours ago

    people are unimpressed with the ability to talk fluently with an AI computer.

    I already communicate fluently with my computer. I double click an icon to communicate to my computer “open this”. I type into a search field to communicate “find this string”.

    At no point do I want to communicate to my computer “log everything I do, then use those logs to give me something that isn’t what I’m asking for.”

    • fodor@lemmy.zip
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      48 minutes ago

      Of course they will never define “fluent”. They can’t do that because then they’d be proven as lying hacks, or else setting a low bar that was met several years ago.

    • Sunflier@lemmy.world
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      52 minutes ago

      I already communicate fluently with my computer. I double click an icon to communicate to my computer “open this”.

      Wish I could upvote this twice.

      At no point do I want to communicate to my computer “log everything I do, then use those logs to give me something that isn’t what I’m asking for.”

      Won’t stop them from trying to shove it down our throats.

  • nightlily@leminal.space
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    6 hours ago

    I don’t want to talk fluently with a computer, I want it to do things deterministically in a way I as a human being cannot. If I want a discussion, I have it with a human being.

  • jjjalljs@ttrpg.network
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    5 hours ago

    Business Idiots. Ed Zitron wrote a whole thing about how many business leaders are out of touch with users and their own products. They live in their own little pocket dimension with each other, and only really care about shareholders.

  • vane@lemmy.world
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    5 hours ago

    CEO, Microsoft AI
    Microsoft · Full-time
    Mar 2024 - Present · 1 yr 9 mos
    Redmond, Washington, United States

    but also

    spoiler

    The Economist logo
    Non Executive Director
    The Economist · Full-time
    Jun 2019 - Present · 6 yrs 6 mos
    Greater London, England, United Kingdom · Remote

    a fucking newspaper guy, why they write about AI so much, you think ?