

Both companies are owned by a large Japanese conglomerate. They got lucky with indeed, and have used little of its unbelievable market share to solidify it’s position and improve the product. Indeed, properly managed, would print money and go parabolic as a stock. Instead it’s just sat there because both sites suck and exist on inertia.
They just stop(ped) offering support for whatever the product or line was. Create a “service portal” that provides results, relevant or not. Creat a forum where people can ask questions that aren’t answered, or if they are it’s the labor of some Stockholm Syndrome user who is trying to help others as they weren’t.
This won’t stop here, it’s the dream to not actually have to service your product. Imagine being Ford and saying “as is” when a customer asks why the blinker doesn’t work. Insane, right? That is the push here for a few reasons, all $ of course:
*Profit for a while until people leave or you are replaced but what a profitable run!