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i always found this to be upsetting as an IT tech at a former company - when a network or server had an issue and i was sent to resolve it, it was a “just reboot it” fix, which never kept the problem from recurring and bringing the server down at 07:00 the next Monday.
the limitations on the questions i could ask hurt that SLA more than any network switch’s memory leak ever did, and i felt as if my expertise meant nothing as a result.
I’m probably gonna get clowned for feeding the troll, but - this comment comes off a lot more harsh if you’ve ever experienced not having access to the Internet and a smartphone or computer.
I spent the better part of 16 years of my life with no TV, MP3 player, phone, Internet, or computer - and it has negatively impacted me in immeasurable ways. I couldn’t find work, because I couldn’t apply for jobs but also I didn’t know you could do that on the Internet - I also didn’t know YouTube existed, so I missed out on learning the things I liked, and I didn’t know I was being abused because I had no way of knowing that it wasn’t normal until I got access to help, via the Internet.
I wasn’t in the stone age - if I’d had options to do any of the above without a phone or the Internet, I’d be a different person today. Shut up, mate - not everyone can afford or has the opportunity to own a smartphone and data plan (which are rare and expensive in abusive situations like my past). Making services available in places like libraries and community centers without requiring smartphones and Internet would help so many people who have no ability to use them - those people are just as human as you.
and by the way while we’re at it: if we’re effectively paywalling access to basic human rights behind an IP address and cellular radio, those should be enshrined as human rights too.