An Instacart customer said she discovered the app’s higher prices cost her nearly $100 after accidentally seeing the store’s paper receipt::undefined
An Instacart customer said she discovered the app’s higher prices cost her nearly $100 after accidentally seeing the store’s paper receipt::undefined
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I’d agree with you if it was expected that prices would go up.
If I buy that HDMI cable for 9.99 at a store, I know that some of that money is going towards the store’s upkeep, employees, all that.
If I bought that cable at some gas station close to my house for 14.99, I know I could get it for cheaper, so I know I’m paying 5 extra for some convenience.
If I bought the same cable for 12.99 and a 5$ convenience fee from a delivery app, and learn it was a 9.99 cable, I was told the convenience fee was 5, but I paid 7 for convenience. I’m mad, because I was lied to.
It’s not about the higher charges. Not directly. It’s about the fact that I already covered the purchase price for the product and the service charge for delivery, but then I was secretly charged even more.
It’s about the deception. Like when a thing is normally 40$ but then it goes on sale, so the tag reads “80$ 49.99$”
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Yeah that’s the whole discussion. Instacart charges fees for its use but it also doesn’t show customers the receipt it got from the store, because the prices it says goods cost it don’t match what it paid.