Instant power loss as soon as unplugged

No recent drops or bumps that I can recall

SteamOS reports 100% battery and healthy

Opened it up and reseated battery connections, everything looks ok but no dice

Claude guesses it’s still a failed battery but don’t want to drop $130 on a guess, any other suggestions before I buy a new battery?

  • rabber@lemmy.caOPEnglish
    2·
    11 days ago

    Hmm I was thinking they might look at account age given these cases. Maybe not. My account is 18 years old

    Have you spent a lot of money on steam?

    I am just curious how they determine one RMA free vs not the other.

    • Xenny@lemmy.world
      5·
      10 days ago

      Tinfoil hat in me says they are taking a potential media issue off their hands while they are in a very delicate spot launching a new hardware line. Imagine you kept playing with that deck plugged into the wall but there was a battery issue that caused it to start a fire. There is a ton of bad media coverage lately about battery issues causing house fires. This is a calculated cost/risk.

    • iamthetot@piefed.caEnglish
      2·
      10 days ago

      My account is in its teens and I have over a thousand games. They would not cover my broken LB, only a few months outside warranty.

    • seang96@spgrn.com
      2·
      10 days ago

      My guess it depends on the support person and the issue during troubleshooting and how much it would likely cost.