Hi- a less techy friend of mine is battling with a popup that I didn’t see addressed in the docs (feel free to kill me if it was.) Basically, CC is functionally useless because this popup forces them to either update or kill it with task manager. I set up Wintrust and the reg key thingymabob when I set genP up for them, and I’ve had them click the update hosts button and repatch everything (they got a 6-digit code popup a while ago and just followed the instructions adobe provided.)
What’s the solution here? Will they be forced to just update and repatch CC? Or is it possible that them going through the 6-digit code popup really messed things up?
There is nothing in the Troubleshoot Section specifically for this issue, as it’s not a problematic popup.
What you’re seeing is just the CC app prompting you to update to the latest version (v6.7.0.278).
This is completely normal and expected, even if you have “Automatically keep Creative Cloud up to date” toggled off in your CC app preferences, as instructed.
Adobe enforces these updates because the CC app acts as the central hub for managing all your individual apps, which is why the updates are listed as mandatory in the CC app release notes.
Since the individual apps receive regular updates (at least once a month for most), the CC app itself must stay current to maintain compatibility and functionality.
To resolve this, simply update the CC app and then repatch it with GenP. It’s completely fine to do so.
You can refer to the Compatibility List for the latest supported versions, including for the CC app.
CC app and individual app updates are covered in both GenP Guides and GenP Setup, Troubleshooting, and Best Practices Guide, though not specifically the popup image itself.
As for the 6-digit code popup, that was Adobe requesting you authenticate your email for the free Adobe account setup.
This is a step Adobe prompts you for if it wasn’t completed earlier, as most people will do it when they first set up the account.
Once authenticated, Adobe won’t bother you with this popup anymore.
Lastly, if you’re using GenP v3.6.8 and have applied WinTrust on all the installed individual apps, you no longer need to worry about modifying the hosts file or adjusting firewall settings.
The patching process, including any required unpacking where necessary, will remove non-AGS-related popups for most users.
With the addition of using WinTrust, this will remove non-AGS-related popups for all, rendering hosts or firewall modifications redundant, as they’re no longer needed.
The AGS-related popup might still appear; however, that is easily removed using the provided method for it.
